This Privacy Policy explains how HIGH NRGY collects, uses, shares, and protects your personal information when you use our mobile application and related services.
1. Scope
This Policy applies to information we collect through the App and Services, through our website(s), and through communications with you. It does not apply to third-party services we don't control.
2. Information We Collect
2.1 Information you provide:
- Account details: name, email, password (hashed), profile data, optional @soulname
- Membership & purchases: your chosen Pass, purchase status, receipts
- Community content: posts, comments, reactions, reflections in Tribes
- Journal entries & Journey data: check-ins, task completion, reflections
- Direct messages: encrypted content (see Section 11 for details)
- Support: messages, attachments, and related metadata
2.2 Optional sensitive data: Birth Data (Temple SensAI)
If you opt in, you may provide date of birth, time of birth, place of birth to enable personalized reflective insights.
2.3 Information collected automatically:
- Device & app data: device type, OS version, app version
- Usage data: screens viewed, features used, session timestamps
- Approximate location: derived from IP address or device settings
3. How We Use Information
We use information to:
- Provide and operate the Services
- Process payments and manage subscriptions (via Stripe)
- Personalize the experience
- Enable Temple SensAI features if you opt in
- Safety & moderation: enforce the Temple Standard
- Communications: send transactional and marketing emails (with your consent)
- Analytics & product improvement
- Legal compliance
4. Legal Bases (GDPR/UK)
Our processing may rely on: Contract, Legitimate interests, Consent, Legal obligation.
5. Payments (Stripe)
We use Stripe to process payments. We generally do not store full credit card numbers. Stripe may collect and process your information under its own privacy policy.
6. Temple SensAI & Birth Data
Temple SensAI is an optional AI feature meant to support reflection and personal insights. It is not medical/mental health treatment or financial advice.
You can opt out of Temple SensAI and request deletion of Birth Data.
We do not use your private journal content or Birth Data to train public AI models.
7. How We Share Information
We share information only as needed with service providers, payments (Stripe), for legal & safety purposes, and in case of business transfers.
We do not sell your personal information.
8. Public vs Private Information
Your profile and Tribe activity may be visible to other members depending on your privacy settings. You can enable Privacy Mode to appear as "Temple Member" to other users. You can also control whether your country is displayed and whether other members can send you direct messages. Your private journal entries are intended to be private by default.
9. Data Retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and maintain security.
10. Your Rights & Choices
Depending on your location, you may have rights to: Access, Correct, Delete your data, Portability, Object/restrict processing, Withdraw consent.
To request: [email protected]
10.1 Email Preferences
You can manage your email subscription preferences at any time in the App settings. Available categories include: First Letter, Welcome Sequence, Community Updates, Event Notifications, and Weekly Inspiration.
11. End-to-End Encryption for Direct Messages
HIGH NRGY uses end-to-end encryption (E2EE) for all direct messages between users. This means:
11.1 Signal-Level Security Standard
We implement industry-leading encryption protocols similar to those used by Signal:
- X3DH (Extended Triple Diffie-Hellman) for initial key exchange with Ed25519 signature verification
- Double Ratchet protocol for ongoing message encryption with forward secrecy
- Each message is encrypted with a unique key that changes with every message
11.2 What This Means For Your Privacy
- Only you and your conversation partner can read your messages
- HIGH NRGY cannot read the content of your encrypted messages
- Even if our servers were compromised, your message content would remain encrypted
- Media attachments (images, videos) are also encrypted before upload
11.3 Key Storage
Your encryption keys are stored securely on your device:
- On iOS/Android: Keys are stored in secure hardware-backed storage
- On web: Keys are stored using browser encryption APIs
- If you sign out or delete the app, local encryption keys may be lost
11.4 Important Limitations
- E2EE protects message content, but metadata (who you message, when, and message counts) may still be visible to our systems for service operation
- If you report a message for abuse, the decrypted content may be shared with our moderation team
- We cannot recover your messages if you lose access to your encryption keys
12. Security
We use reasonable administrative, technical, and physical safeguards. In addition to E2EE for direct messages, we use:
- Secure password hashing (bcrypt)
- HTTPS for all network communications
- Regular security reviews
No system is 100% secure.
13. International Transfers
Your information may be processed in the U.S. or other locations where our providers operate.
14. Children
The Services are not directed to children under 13. We require users to be at least 18.
15. Changes to this Policy
We may update this Policy from time to time. If changes are material, we will provide notice.
16. Contact
HIGH NRGY LLC (Florida)
Email: [email protected]